Return & Refund Policy

Last Updated: August 20, 2026

Return Window

We accept returns within 30 calendar days from the date of delivery.

If a seasonal extension applies (for example, during the winter holiday season), it will be announced separately on our website in advance.

Condition of Returned Items

To be eligible for a return, items must be:

Unused and in the same condition that you received them
With all original tags attached
In the original packaging
Free from visible signs of wear, damage, or use

Eligible Situations for Return

We accept returns for the following situations:

Buyer's remorse (you simply changed your mind about a non-defective item)
Defective or damaged items received

Non-Returnable Items

The following items cannot be returned:

Items that have been used, washed, or show visible signs of wear
Items missing original tags or original packaging
Items damaged due to customer misuse or improper care after delivery
Bags purchased more than 30 calendar days ago

We do not offer any customized or personalized products; therefore, no customization-related exclusions apply.

Who Pays for Return Shipping

If the item is defective or damaged upon arrival: we cover the return shipping cost.
If the item is not defective and the return is due to buyer's remorse: the customer is responsible for the return shipping cost.

No restocking fee or handling fee will be charged for any return.

Free Shipping Reminder

Orders of $45 or more qualify for free standard shipping, as outlined in our Shipping Policy.

How to Initiate a Return

Contact us at service@woventote.com or call +1 6236326921 within 30 calendar days of delivery to request a return.
Provide your order number and the reason for the return.
Receive return instructions from our customer service team, including the return address and, if applicable, a prepaid return shipping label (provided free of charge for defective or damaged items only; for buyer's remorse returns, the customer arranges and pays for return shipping).
Ship the item back to the address provided below. Please retain your shipping tracking number until the refund is confirmed.
Refund processing begins once we receive and inspect the returned item.

Return Address

Please send all returns to the following address:

1755 North Pebblecreek Parkway, Goodyear, AZ 85395, United States

Do not send returns to the manufacturer address or any other address. Returns sent to an incorrect address may result in delays or loss of the returned item.

Refund Timeline

Once your return is received and inspected, we will notify you of the approval status of your refund. Approved refunds will be processed within 3–5 business days to your original method of payment.